Thursday, November 29, 2018

Jabra launches professional headset Engage 50 for call centres

Jabra is launching the Engage 50 – a professional digital corded headset that offers superior call quality for call centres.

The Jabra Engage 50 features a unique 3-microphone system that filters out background noise and breathing sounds to improve call quality and customer satisfaction. The headset also supports stereo sound and super wideband audio quality for vibrant, lifelike conversations, while providing hearing protection for call centre agents.

The Jabra Engage 50 addresses the issue of interruptions that affect agents’ work focus. The multi-colour status lights on both earcups can be customised for the needs of the business, ensuring that a user is not interrupted in the middle of an important call. Jabra’s noise cancellation technology further blocks out ambient noise and improves agents’ ability to focus.
Jabra's Jiayi Sun, Christian Aris Jimenez, Harold Pascua, Gladee Lee Manantan, Larsen Sandoval, Domingo Marcos Baccay Jr

The headset features the Jabra Xpress software which offers indepth call analytics for businesses. For instance, background noise measurements give companies an indication of areas or time periods where noise is above a certain threshold. This allows business to make data-driven decisions to reduce noise and enhance employee productivity.

Users can also make use of the Jabra Engage Link, a call control accessory that allows them to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The headset also comes with the Jabra Direct software, which provides live on-screen guidance to users. For example, users are prompted to adjust the microphone boom arm if it’s not placed in an ideal position.

A total of 54,280 engineering hours were spent to develop the Jabra Engage 50 headset, which now holds three patents for features that improve call quality: its 3-microphone system to reduce unwanted sounds, embedding the processing chip directly in the earcup, and the audio improvements that balance the incoming sound and automatically adjust to the users’ preferences.

“When it comes to improving call quality and outcome, it’s vital that we listen to customer service agents, who know better than anyone what distracts them from doing their job, or completing calls satisfactorily,” said Holger Reisinger, SVP Business Solutions, at Jabra.

“That’s why we’ve engineered the Jabra Engage 50 to meet the challenges of today’s customer service-oriented business. There’s no headset on the market that provides the same levels of audio quality, noise cancellation and features to help call-centric workers to focus on their job without fear of interruption. We’ve also listened to business owners, two thirds of whom plan strategic investments in advanced analytics in the next two years. The rich call analytics in the Jabra Engage 50 enable businesses to make data-driven decisions to improve call quality for both agents and customers,” added Reisinger.  

The Jabra Engage 50 headset is available in in Stereo or Mono versions, and is compatible with on-premises and cloud-based softphone platforms. It incorporates USB-C for easy connection to PC and mobile devices, with the option of USB-A connectivity as an accessory.

The Jabra Engage Link is available in USB-A & USB-C, UC (Unified Communications) or MS (Microsoft Skype for Business) versions.
Jabra Engage 50 Stereo headset with USB-C connector.

Jabra Engage 50 Mono headset with USB-C connector.

Jabra Engage Link
Available in USB-A & USB-C versions, as well as MS & UC.

Key features of Jabra Engage 50 Stereo/Mono
• Noise cancelling 3-microphone system with stereo sound and super wideband audio
• Impressive passive noise cancellation
• Meets Skype for Business Open Office requirements
• Two integrated status (busy) lights
• Comfortable and adjustable for all-day use
• Live on-screen microphone guidance for users
• Rich call analytics for the business to use
• USB-C connectivity. USB-A connectivity via accessory

The Jabra Engage 50 Stereo/Mono headsets, as well as the Jabra Engage Link, are now available via selected authorised Jabra retailers in the Philippines at the following suggested retail prices:

Jabra Engage 50 Mono headset: USD 190
Jabra Engage 50 Stereo headset: USD 210
Jabra Engage Link (USB-A, UC or MS version): USD 95
Jabra Engage Link (USB-C, UC or MS version): USD 95

For more information on Jabra Engage 50 and Jabra Engage Link, please refer to:

About Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. Proudly part of the GN Group, we are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; and wireless headphones and earbuds that let consumers better enjoy calls, music, and media. Jabra employs close to 1,100 people worldwide, and reported annual revenue of DKK 4bn in 2017. The GN Group, founded in 1869, operates in 100 countries and delivers innovation, reliability, and ease of use. Today, GN employs more than 5,500 people, and is Nasdaq Copenhagen listed. GN makes life sound better. 

© 2017 GN Audio A/S. All rights reserved. Jabra® is a registered trademark of GN Audio A/S. All other trademarks included herein are the property of their respective owners (design and specifications are subject to change without notice).


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